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Ray La Foy's Articles in Customer Service
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Customer Service Software Integrates Attitude, Aptitude, and Speed
No matter the type of service a company offers, the help desk should also be staffed by knowledgeable people who have state-of-the-art software tools at their fingertips.
Provide Customer Service That Shines With Professional Phone Skills
Whether a company uses voice mail, a touch-tone routing system, an answering machine or other options, the people must respond to make sure the impression that's left is good.
Business Phone Systems Can Make or Break Companies' First Impressions
The most important things about any system, however, remain reliability, ability to handle incoming calls, and the quickest and best method for getting people on the other end of the line in contact with actual humans within the company they're calling.
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