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Don R. Crawley's Articles in Business
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How to Deliver Technical Support that Delights the End User
In the first of this series of articles on delighting end users, writer, speaker, trainer and veteran IT guy Don R. Crawley shows tehnical support personnel simple, practical ways to deliver oustanding end user technical support while, at the same time, making their jobs easier and more satisfying.
How to Deliver Technical Support that Delights the End User, Part Two
In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for providing outstanding end user tech support and shows simple and practical techniques for doing it.
Delighting Your User: Providing Responsive End User Support
In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for providing outstanding end-user tech support by making sure your users say you're responsive to their needs. He provides practical tips you can use right away to delight your end users.
Delighting Your User, Part Four: Showing and Maintaining Competence
In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for both demonstrating competence and maintaining competence as a technical support provider. He provides practical, real-world techniques for the support desk engineer to use to demonstrate and maintain competence.
I don't have a clue what you just said
Communication is really easy, but somehow we've hidden our plain language messages behind shrouds of cliches, jargon, and metaphors. In this article, veteran communication expert Don R. Crawley makes the case for plain speaking.
The Three Magic Questions to Avoid Hiring the Wrong IT Consultant
Hiring the right I.T. consultant is more important today than ever before. In this brief article, veteran I.T. guy Don R. Crawley shares the three magic questions you can ask to avoid hiring the wrong I.T. consultant.
Automating Appointment Scheduling
Learn how to let your customers and clients manage their own appointments by automating the appointment scheduling process with free or low cost online tools. In this brief article, automation evangelist Don R. Crawley show you how to automate appointment scheduling with another way to go digital without going postal.
How to Create and Exchange Digital Documents
Digital documents are safer, more secure, easier to search, easier to send, and infinitely easier to store. In this article, you'll learn about the benefits of using digital documents and gain some practical ideas about how to start using digital documents in your business.
The Three Secrets to Profitable Email Marketing
Legitimate email marketing is a very powerful tool for your business...if you use it correctly. In this concise article, you'll learn the three keys for profitable email marketing and how you can use it successfully in your business.
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