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Don R. Crawley's Articles
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How to Deliver Technical Support that Delights the End User
In the first of this series of articles on delighting end users, writer, speaker, trainer and veteran IT guy Don R. Crawley shows tehnical support personnel simple, practical ways to deliver oustanding end user technical support while, at the same time, making their jobs easier and more satisfying.
Cisco PIX/ASA Security Appliance: How to Configure Banners
In this brief, easy-to-understand article, writer, speaker, trainer, and veteran IT guy Don R. Crawley explains the simple steps to configuring banners on Cisco security appliances.
How to Deliver Technical Support that Delights the End User, Part Two
In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for providing outstanding end user tech support and shows simple and practical techniques for doing it.
Password Recovery on the Cisco ASA Security Appliance
In this easy-to-understand article, soundtraining.net's president and chief technologist Don R. Crawley, CCNA-certified, provides step-by-step procedures for resetting the privileged mode password on the Cisco ASA Security Appliance.
Delighting Your User: Providing Responsive End User Support
In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for providing outstanding end-user tech support by making sure your users say you're responsive to their needs. He provides practical tips you can use right away to delight your end users.
Delighting Your User, Part Four: Showing and Maintaining Competence
In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for both demonstrating competence and maintaining competence as a technical support provider. He provides practical, real-world techniques for the support desk engineer to use to demonstrate and maintain competence.
PPTP and HTTP Port Forwarding with Static NAT on a Cisco Router
In this brief article, you'll learn how to configure PPTP and HTTP port forwarding on a Cisco router using static NAT to allow Internet users to connect to internal resources.
Remotely manage Windows systems from the command line
Remotely manage Windows systems from the command line using the PsTools suite of free utilities.
I don't have a clue what you just said
Communication is really easy, but somehow we've hidden our plain language messages behind shrouds of cliches, jargon, and metaphors. In this article, veteran communication expert Don R. Crawley makes the case for plain speaking.
Configure NAT Using Port Address Translation on a Cisco Router
In this brief article, veteran IT guy Don R. Crawley explains how to configure Port Address Translation on a Cisco router in four simple steps.
Understanding the Eight Base Commands on a Cisco ASA Security Appliance
In this brief article, speaker and veteran I.T. guy Don R. Crawley explains the eight basic commands needed to enable basic firewall functionality on a Cisco ASA Security Appliance.
The Three Magic Questions to Avoid Hiring the Wrong IT Consultant
Hiring the right I.T. consultant is more important today than ever before. In this brief article, veteran I.T. guy Don R. Crawley shares the three magic questions you can ask to avoid hiring the wrong I.T. consultant.
Automating Appointment Scheduling
Learn how to let your customers and clients manage their own appointments by automating the appointment scheduling process with free or low cost online tools. In this brief article, automation evangelist Don R. Crawley show you how to automate appointment scheduling with another way to go digital without going postal.
How to Create and Exchange Digital Documents
Digital documents are safer, more secure, easier to search, easier to send, and infinitely easier to store. In this article, you'll learn about the benefits of using digital documents and gain some practical ideas about how to start using digital documents in your business.
How to Create and Manage Access-Control Lists on Cisco ASA and PIX Firewalls
Learn the fundamentals of building and managing access-control lists on a Cisco ASA or PIX firewall in this soundtraining.net "How-to" guide.
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