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Craig Harrison-13763's Articles in Customer Service
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Turning Customer Service Inside Out
Did you know your company's internal customer service affects external customers? Learn how internal communication, teamwork and an appreciation of the bigger picture all translate into better external customer service. We're all in this together. Turn your service inside out!
Your Voice of Customer Service
Harness the power of your voice to deliver great customer service using the telephone. Ideal for CSRs, TSRs and all who use the phone, the voice of customer service calms, comforts and conveys compassion as it serves customers. Convey care, concern and more.
Saluting the Squawkers: Complaints Often Key to Improving Sales, Retention and Loyalty
Learn to relish customer complaints for the insights they provide to improve your operations. Compainers teach you what's wrong, what's broken and what customers care about. Say THANK YOU the next time a customer takes the time to complain. They're doing you a favor!
Magic Words to Customers
Learn the words, phrases and questions that are music to the ears of your customers. They contain magic as they warm, comfort and calm your customers. Whether you're in customer support, retail, hospitality or serving by phone, employ magic to keep your customers smiling!
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