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Cheryl A. Clausen's Articles in Sales
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Sales Techniques: Are You Asking the Right Questions?
The questions you're asking now probably aren't the right questions. If you or your prospects feel uncomfortable when you ask questions, you're asking the wrong question? It's easy to tell when you're asking the wrong questions because the prospect sends clear signals that they aren't comfortable answering your question. But when you ask a good question the prospect acts interested and will often comment, "that's a good question". There is a noticeable difference because the prospect will engage. You can see them thinking about the question and when they respond their answer is well thought out. This gets them to loosen up and start talking.
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