Andrew Cox's Articles

  • Valuing Individual Differences - Key To Team Success
    Leaders place a high value on being able to see things through different lenses. Successful problem solving teams and project teams value individual differences as the means of arriving at innovative ways to meeting their goals. The keys in valuing differences as key to team success involve two dimensions.
  • Ten Steps To Empowerment
    Empowering people can take many forms. In most organizations, there are many actions that can be taken, without financial risk to the organization, to start empowering people. From the biggest for profit corporation to the smallest non - profit, there are empowering behaviors that can add tremendous amounts of energy and leverage. Here are ten behavior driven actions to take to empower people.
  • How To Set SMART Goals - Start With The End In Mind
    Setting worthy SMART goals can be a real challenge. SMART is the acronym for Specific, Measurable, Attainable, Realistic/Relevant and Time framed. For a lot of people, getting to goal statements that meet those criteria is tough. So where to start in this process of establishing SMART goals?
  • Your Attitude Is Showing - Now What?
    Your attitude is showing - and it's not good. What to do about it? A story about an attitude needing adjustment - and about critical personal decisions.
  • Become Thirty Percent More Effective In Selecting The Right People
    Success starts with the right people in the right jobs. Particularly in leadership positions. But if that's really the belief of most organizations, why is it that so many selections fail at their jobs - or - even worse, just hang on and take up space? It doesn't have to be that way. In fact, every organization striving to improve their selection batting average can become at least 30% more effective. Here's how:
  • The Biggest Barrier To Building Relationships- One Way Conversations
    One - way conversations make it easy to come to the conclusion that the person doing the talking thinks they have more to say than the listener does. It may be a bad conclusion to draw, but it's a very human one. And in arriving at that conclusion, potential relationships slips away. Read on to see what to do about it.
  • The More Trust, The More Time To Succeed
    Bill Oncken, in his book Managing Management Time, says that the more trust you have with your "universe " of people, the more time you have to do the things that lead to success. Trust is hard to earn. Once lost it's hard to regain. It's the most precious asset in any relationship - at any level - at any time. Read on to see how a successful Division President builds trust.
  • Excellent Customer Service Starts With Excellent Employee Service
    Nothing sets the standard for excellent customer service more than excellent employee service. It's critical to measure the level of customer service. It's also critical to measure the level of employee service. There is a direct correlation between the two. Take the six elements of excellent employee service listed in this article and see where your organization stands.
  • How To Increase ROI On People Development Investments
    How to ensure your critical people development investments are effective and carry a high ROI? Read on and ask yourself seven questions. The answers will help define the best way to go about developing the skills, expertise and abilities of your people while increasing your ROI on development investments.
  • Nine Essentials Of Employee Termination
    It comes time to part company. At that point, the most critical part of the termination process takes place. It's the place where the people remaining evaluate how it was handled - it's critical because well handled terminations create positive emotions toward the organization, and poorly handled ones cause the organization to lose credibility in the eyes of its employees.
  • Overcome The Wall Through Worthy Goals
    The Wall and worthy goals go together. Notice how the Wall only appears on the truly important, demanding, stretch goals? The goals that spell real progress, real success and real accomplishment? The Wall saves itself for the really important things.
  • Turn Negative Expectations Into Positive Outcomes
    How often do we let negative expectations create negative results? If you're like me, it's more often than I like to admit. And yet, when I work to overcome negative expectations and project positive behavior, I am pleasantly surprised. Things end up better than I expected. What I've learned is to spend more time on positive behaviors, and less time trying to dwell on the reasons for negative expectations.
  • Qualities Of Resourceful Leaders
    Resourceful leaders get more done with available resources than less resourceful managers. It results in outcomes that far exceed expectations. It What are the qualities resourceful leaders share - regardless of position within an organization? We asked our clients - here's what they identified as eight essentials for resourceful leaders.
  • How To Increase Your Personal Energy
    Successful people have an energy about them. It's one of their most valuable resources. We asked many of the most successful people we know where they would put energy on the scale of requirements for success. All placed it in their top three. How do they get and maintain their high level of personal energy?
  • Organizational Silos - How To Deal Effectively With Them
    I was driving through dairy country in Virginia, and the silos at every farm reminded me of a client I was working with at the time - a successful manufacturing company undergoing change. They had organizational silos - much tougher to deal with than the ones on the farm. But they do share certain characteristics.

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