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Adrian Kinley's Articles in Customer Service

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  • Customer Relation Techniques For Small Builders And Contractors In The UK
    Correcting botched work costs British homeowners £1.5 billion a year. Couple those figures with the resulting bad publicity from TV programs such as "Builders from hell" and "Rogue Traders" and its easy to see why people are worried about having any home improvement work done. The D.T.I. say these worries are now so bad that its costing the industry £4 billion a year in lost work.

    So what can you do to ease a potential customers fears?

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