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Getting Customers To Call You Back Weak salespeople leave messages that leave nothing to the imagination and spark no curiosity. Messages like, "Hello, this is Kyle. I am calling to introduce myself as your new account manager. Give me a call at 555-1212." Yikes! Who would feel compelled to return that call? How high would it be on your priority list. Using the power of curiosity, the new account manager could leave a message that peaks interests more. "Hello Fred. I am calling to apologize. This is Kyle. I am your new account manager and I just discovered that you have not been informed about a service we have been offering our clients that I believe will save you about $1,200.00 a month on your current costs. I apologize for this oversight and we will make it up to you. Give me a call at 555-1212 and I will get the savings. This is so important, I will meet with you any time of day that suits you. In fact, I will drop by your office on Thursday at 11:00 if I do not hear from you to be sure to give you this information and start your savings. I hope you can see that the curiosity generated by this example will increase the odds of a call back. Curiosity can move your call up the priority pile. Explaining The Price Another use of the power of curiosity is in dealing with price. In most sales situations, the customer wants a brochure and a price. The salesperson wants a sale. Who is reaching their goal at most of your sales presentations? Curiosity can help. Weak salespeople blurt out the price. Many salespeople write it on a card, brochure or estimate and this creates a "license to shop". Stronger salespeople have reasons why they need to customize the price for the client. They use this leverage to find out how many units the customer wants per month, when they want it installed, terms and many other factors that get the conversation going and gets the customer revealing what they want and need. Never reveal the cost too soon. Great salespeople use the order form as worksheet to estimate custom process and then simply get it signed at the end. In doing this, they are using the power of curiosity about price to open up the customer. In some industries it is customary to give a quote. Estimates are important but they should be worked into a closing situation and never "left" or stapled to a card or brochure. Once you give them a brochure and a price, why would the customer need to speak with you again. If you say too much, they won't need to call back or meet again. If you want a sale or a second meeting, you need to keep the customer curious so they want more. These are just a couple of ways to use the tremendous leverage of the power of curiosity. I hope you use curiosity to increase your sales and profits. We suggest you never give too much information. We are not there to educate, we are there to sell. Many salespeople who do great presentations but sell little have simply revealed to much. Use the power of curiosity to keep the most important information to yourself until you can trade the customer what they want for what you want. Article Source: http://www.articlewheel.com
This is a a free sales training article by Carl Davidson. For more free tips visit our bklog at www.sales-solutions-now.com You can download a free evaluation copy of Carl Davidson's book "If You Can Make Love, You Can Make Sales" which is a sales system based on the fact that people buy the same way they fall in love. Get your free copy at www.sellingislikesex.com
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