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Home | Business | Customer Service First, know that your local Toyota dealer has the most to gain by solving your problem. By making you happy, they are the likely to be the recipient of all of your future business. In fact, dealers know that solving customer service problems is a great way to make a lifetime customer and they will often go above and beyond to help. However, this doesn't mean that a dealership will solve every customer service problem free of charge (or even solve them at all). If you want to get your problem solved, you're going to have to convince the dealership that you're going to be a good future customer and give them good publicity. The best way to convince a dealership you're going to be a good customer in the future is to show them you're a good customer now. When working with anyone at the dealership, be nice. Let's admit it -- sometimes it feels good to yell at someone. But if you want to get the best customer service you'll need the people at the dealership to like you. "Kill em' with kindness" and you will prove you're a customer worth saving. But being nice is only part of the solution. You want to get your problem addressed by the most powerful and capable person in the dealership. That's why you want to ask to speak with the GM as soon as it's clear you have a customer service problem. The GM (or General Manager) has the ability to solve just about any customer service problem and he or she also has the full resources of Toyota at his or her disposal. The GM is person you want to work with. If you've worked with the GM but they couldn't help you, the next step is to call the Toyota hotline (the number can be found in your owner's manual). I also suggest you contact the local regional office too. While the local regional office will refer you to the national hotline, you may be able to speak with a regional Toyota executive. Persistence is key. To recap, when you have a problem with your Toyota that isn't resolved to your satisfaction, start by working with your local dealership. The dealer wants to earn your faith and trust, and they will often go above and beyond to do so. When you speak with anyone at the dealership, be nice. You want them on your side. Ask to speak to the GM too -- the GM has the power to solve your problem and they also have the full backing of Toyota. Finally, if the GM at your local Toyota dealer can't solve your problem, work with Toyota's national hotline and try to talk to someone at the regional office. If you're persistent and you're nice, you'll get the best Toyota customer service possible. Article Source: http://www.articlewheel.com
Author Jason Lancaster has worked in the car industry for the better part of a decade. He runs a Toyota Tundra website, www.tundraheadquarters.com, as well as the McAllen Toyota website.
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